In client communications, what accessibility measure focuses on making content easier to understand?

• A. Provide captions for videos
• B. Test readability
• C. Ensure compatible formats
• D. Use plain language

Answer: (D)

Plain language is about presenting information in a way that’s easy to understand on the first read. In client communications, this means using everyday terms, short sentences, active voice, and a clear, logical structure so the main message comes through without unnecessary jargon or surprise twists. When content is written in plain language, a wider audience—including those with lower literacy, non-native speakers, or varying cognitive abilities—can grasp it quickly and accurately. The other measures matter too, but they don’t directly make the text easier to understand: captions improve accessibility for video content, readability testing is a diagnostic check that evaluates how hard the text is to read, and ensuring compatible formats makes the material accessible across devices, not necessarily simpler to comprehend.