Which practice helps keep clients informed of progress with formal documentation?

• A. Written status updates
• B. In-person only updates
• C. No updates
• D. Anonymous notes

Answer: (A)

Providing written status updates is essential because they create a durable, shareable record of progress, next steps, and any risks or blockers. This formal documentation keeps both the client and the team aligned on what’s been completed, what’s coming next, and when to expect deliverables. It also helps manage expectations, ensure accountability, and make it easy to review history later, even if team members change.

In-person updates, while useful for real-time discussion, don’t guarantee that details will be remembered or accessible later, so they can’t stand in for formal documentation. No updates leave the client in the dark about progress, undermining transparency and governance. Anonymous notes lack accountability and credibility, making them inappropriate for formal progress reporting.